TERMS AND CONDITIONS
Before using the website you are advised to carefully read the following terms and conditions. By using the website you are expressing agreement with them. In case you do not agree with stated terms and conditions, we would like to ask you not to use our website bucketoflove.eu .
Our website bucketoflove.eu (hereinafter referred to as website) is a website and an online shop of company Memento vivere, d.o.o.,Ulica 28. maja 55, 1000 LJUBLJANA, with tax ID number SI30575958 and register number 3715426 (hereinafter referred to as provider).
The provider reserves the right to change website conditions. All changes are binding for visitors and customers (hereinafter referred to as users) of the website, therefore, we recommend that you always read the updated terms and conditions prior ordering and / or purchasing (hereinafter referred to as purchase).
The provider binds itself that the website operates in accordance with the Consumer Protection Act, Act on the Protection of Personal Data, Code of Obligations, Law on Electronic Commerce and Electronic Signature, Law on Copyright and Related Rights, and on the basis of the Chamber of Commerce and international codes for electronic business recommendations.
Contents published on the website are the property of the provider and can only be used for non-commercial purposes. It may not be copied, reproduced or in distributed any other way without the permission of the provider. The provider is not responsible for occasional malfunctions, inaccuracy of information, nor for any damages resulting from the use of inaccurate or incomplete information.
Contact details are available on the website under the tab Contact. All communication in electronic form exchanged between the provider and the user is considered as having been made in writing and has the force of the contract.
Purchase can be made through the website. Other purchase options are described under the tab Delivery.
A purchase means to conclude a sales contract (hereinafter referred to as treaty). For purchases performed through the website, the contract is stored on provider’s server in electronic form.
The contract between the provider and the user of the website is made at the moment when the provider confirms the order (the user receives an email confirming the purchase). From that moment on, all prices and other terms and conditions are fixed and valid for both the provider and the user.
After confirming the purchase, cancellation is only possible through e-mail at least 6 hours prior to the agreed upon delivery in case delivery time was exactly appointed, otherwise, at least 24 hours prior to the delivery date. In this case the provider shall refund the possibly already paid amount, less the costs of remittances and other charges properly assessed and accounted for related costs within two weeks after the user serves them all the information necessary.
There is no need to register on the website. However, to make a purchase each user must register on the website. After entering one’s details, the user shall receive an email with user name and password, with which he or she shall identify when making a purchase. The password is secret and known only to the user. The user is obliged to ensure that their name and password is only used by them or a person who is authorized to act on her/his behalf.
The provider collect, manages, processes and stores the data obtained exclusively for the purpose of their own business, sending informative materials, proposals, invoices and other necessary communication and in no way offers them to other individuals or legal persons, unless the data are required by a competent national authority with a final decision rendered in carrying out their lawful duties.
Any notice of monthly promotions and promotional electronic messages are clearly and unambiguously labeled as advertisements. The provider is clearly evident. User’s desire not to receive advertising messages and notices on monthly campaigns, shall be taken into account unconditionally.
The terms of delivery are specified under the tab Delivery. Other conditions that would deviate from the agreed should be discussed between the user and the provider separately. When shopping online a fixed price of € 10.00 (inclusive of VAT) is charged for the delivery.
The user must provide accurate information on the recipient of the product, service or goods (hereinafter referred to as product) even when the user and the recipient may not be the same, as well as the availability of the recipient for the agreed time and location. In the event that it is not possible to deliver the product to the person authorized to accept the product for the recipient, the recipient is notified via the contact route that was used for the submission of the purchase. The receiver should take the product at provider’s headquarters within 24 hours of notification.
PRICES AND PAYMENT
Prices are in Euros, inclusive of VAT. The prices on the website are shown in the description of each product and are valid for the time of purchase and do not have a predetermined time of validity, nor do they include delivery. Prices and payment methods for other methods of purchase are agreed separately.
The user can pay for the product on the website securely with one of the credit cards accepted by the site Activa, Mastercard, Maestro, Visa, Visa Electron. The payer (user) who is an individual or a legal entity must be the owner of the card. Upon completion of purchase, it is not possible to change the product, final amount, delivery address or other previously agreed upon conditions. Payment is a precondition to making a purchase.
When purchasing by telephone and e-mail, it is possible to pay by Visa or Eurocard credit card, in person with cash, credit or debit card and payment of invoice on the provider’s bank account. You can also pay cash on delivery, when the user is also the recipient and the provider confirms such method of payment. Except in the latter case, received payment is a precondition to making a purchase.
When purchasing online, the provider shall issue an invoice in a printing suitable electronic format. For all other purchase options an invoice is issued in a durable medium (paper). On specific request by the user, an invoice in paper may also be issued for online purchases.
PRODUCTS AND SERVICES – DEVIATIONS, WARRANTY
The provider shall try its best to ensure consistency and currency of information and photographs of products published on the website. The photographs are to be taken in account as symbolic and do not ensure exact product features. The actual product may vary from the photo on the website mainly due to seasonal differences and availability of certain types and colors of flowers at the time of purchase. The provider does not ensure the picture of the product to be identical to the product itself, however, binds itself to provide a product as closely similar to the desired product offered as possible, and to select appropriate flowers or colors of flowers for the event and purpose of the purchase.
Information on possible warranty is also listed on product description page. If there is no information regarding warranty, the product or part of the product does not have a warranty due to its specificity, or the information at the time is unknown. In the latter case, the user can make an inquiry with the provider for specific information.
In case the user evaluates that the product delivered is significantly different from their order (the informative photo of the product), the delivered product may be returned in person to the supplier’s address within 24 hours of delivery. If the delivered product is really significantly different from the one ordered, it shall be replaced with a new one.
COMPLAINTS AND APPEALS
The provider shall try their best to fulfill their duty to establish an effective system for dealing with complaints. Appeals and complaints by users can be sent via e-mail and standard mail. The provider will acknowledge receiving a complaint message within five working days and inform the user how long will it be discussed and always keep the user informed regarding case progress and try to do their best in order for possible disputes to be resolved amicably.
In accordance with the Consumer Protection Act (ZVPot) the customer has the right to return purchased goods in 44 days after the purchase without giving a reason. The customer should send a written notice within 14 days after the purchase by e-mail to firstname.lastname@example.org and return the goods within further 30 days.
Goods must be returned in appropriate packaging, undamaged and in the same quantity, the product must not have any visible signs of use. You must enclose the original invoice and details of your transaction account. The address for returning goods is Memento vivere, d.o.o., Mucherjeva ulica 9, 1000 Ljubljana. We recommend you use a delivery service, which allows tracking of parcels, and that the goods are properly prepared for transport (for this you can use the original packaging or an equivalent safe container). Any cost of returning is covered by the customer.
The provider will cover the postage costs only if a wrong product had been delivered. Buy back parcels will not be accepted.
The customer can claim a refund, which has to be issued in 30 days after getting a written notice. The product can also be replaced by another item from our online store.
You have the possibility to return the flower arrangements of our Forever Collection.
Please note that you will be responsible for the costs of returning the goods to us.
Please use the address shown below for shipping:
Memento vivere, d.o.o.
Ulica 28. maja 55
RETURNS OF PRODUCTS DAMAGED DURING TRANSPORT
If you notice any signs of damage when the parcel is being delivered, please do not accept the parcel from the courier or postal employee and ask for a Record of Complaint Form for the damaged parcel. That way we can send you a new parcel immediately and write a complaint.
Complaints relating to the delivery of the flower arrangement will be considered if you report them to us within 1 hour after the delivery.
Complaints will be taken into account if we did not honor the order agreement (did not deliver the flower arrangement ordered, flower arrangement was delivered to the wrong person or the wrong address). The provider is obliged to eliminate those errors as soon as possible.
Because of a potential misuse, order cancellation is not possible!
Due to seasonal characteristics and freshness of flowers, the provider can not guarantee that the appearance of the flower arrangement will be equal to the one on the photograph. The provider will always try to make sure the flower arrangements are equal to published photographs and in the client interest. We reserve the right to replace one or more components of a flower arrangement, but always so that the flower arrangement is similar to the description (style and quality).
Flowers in some pictures are in full bloom. We reserve the right to use flowers which are not yet in full bloom (buds) for our flower arrangements, which prolongs the freshness and sustainability of the fower arrangement.
The customer should be aware that our arrangements are fresh and although we can guarantee we are using the best quality flowers, the freshness of the flower arrangement also depends on the recipient’s care.
Some types of flowers and leaves can be toxic and cause allergic skin reactions. Flowers should be kept out of the reach of children and people with sensitive skin. You should wash your hands after handling the flowers and leaves. Dust from the anthers of certain flowers (lilies and Anemone) can leave permanent stains on the fabric.
Never leave flowers near electrical equipment and always use a protective material between a vase of flowers and the surface on which it stands.
The provider uses appropriate technological and organizational means to protect transmission and storage of user’s personal and purchase data. For this purpose, the provider uses 128-bit SSL certificate issued by an authorized organization.
The user him/herself is responsible for safety as well, namely by ensuring protection of their username and password, and by using appropriate software and antivirus protection on their computer.
The provider does not accept purchases on the website from someone who is or is suspected to be a child, without having a clearly expressed consent of their parents or guardians. The provider does not offer any content or products on the website that are harmful to children.
Any possible communication intended for children shall be suitable for their age and will not exploit children’s trust, lack of experience or sense of loyalty.
It is prohibited to sell alcoholic beverages to minors. The buyer must be over 18 years old. Otherwise, the provider shall immediately withdraw from the contract.
Health minister warns: Excessive alcohol consumption is bad for your health!
We wish you a happy shopping!